Talk to the business or customer first
We recommend talking to the store first. We connect you with them for payments, but we don't handle the money.
Contact your bank
If you can't resolve the issue with the store, contact your bank. They might be able to help.
Drop us a line
If you believe that a business has breached our Terms of Service, email us at hello@paywithatoa.co.uk with the full details of your issue. Please note that we can't always resolve disagreements between you and a business.