Atoa helps connect customers with the store for payments, but we don't actually touch the money.
So, if you have an issue with something you bought, your first stop is talking to the store directly. If you are unable to resolve your dispute with the business owner, your bank might be able to step in.
If you believe that a business has breached our Terms of Service, please contact us at hello@paywithatoa.co.uk with the full details of your issue. Although, please note that we may not be in a position to resolve any disagreements between you and a business.