Home Signup and onboarding I've been asked to re-verify my account, why? (Re-KYC)

I've been asked to re-verify my account, why? (Re-KYC)

Last updated on Jun 10, 2024

I've been asked by Atoa to re-verify my account, why?

Atoa often requests merchants to re-verify their account details as part of our continuous efforts to protect our merchants and consumers. We'll typically notify you via Email and Push Notification and give you 30-days to complete the process. This usually only takes about 3-4 minutes for a business owner to complete and helps us keep Atoa safe for everyone. While completing your account verification you'll be limited to accepting upto £100 in aggregate.

What does re-verifying my account mean?

Simply put, we need you to verify that the details we have on your are up to date and you have to share with us your Photo ID (Passport or UK Drivers License) and a recent Business Proof of Address (such as a Bank Statement, Utility Bill, Council Tax Bill, Phone Bill, etc) dated in the last 90 days. You can upload these documents by visiting the Atoa Business app on your phone or by logging into your Atoa web dashboard on your computer.

What happens if I don't verify my account?

For privacy and security reasons, we’ll close your Atoa account within 30 days of you being requested to complete account verification.

I have a question about re-verifying my account information

If you have any questions while completing your account verification please feel free to reach out to our Onboarding Team at onboarding@paywithatoa.co.uk. You can also reach out to our UK-based Care Team by emailing hello@paywithatoa.co.uk or messaging us via Live Chat on our website.