Please note, this feature is available only to businesses using our 'Payout' service that provides end of day settlement to businesses.
Get in touch with our care team and share your business name and the Payout ID for the payout you're asking about. You can find the Payout ID on your ‘Payouts’ page. This helps us get back to you quicker.
How do I check the status of a bulk payout?#
To check the status of your payouts, head to the ‘Payouts’ tab in the sidebar. You’ll see a list of all your recent payouts with their current status.
For more details, just click on any payout to see the full info. This gives you complete visibility and control over your payout history.
How do I edit my bank account details?#
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Head to ‘Settings’ in the sidebar, then tap the ‘Bank account’ tab.
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Click the ‘Edit’ button on the right.
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Enter your new bank details and hit ‘Update details.’
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A pop-up will confirm that this new account will be used for Direct Debit invoice payments moving forward.
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Click ‘Confirm details,’ and we’ll send an authentication code to your registered mobile.
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Enter the code, and you’re all set—your bank details will be updated!
Please note: You won’t be able to update your details while a payout is still being processed. Please ensure you've entered your new bank details correctly.
How do I export and download my payout reports?#
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Go to ‘Payouts’ in the sidebar, then tap the ‘Activity’ tab.
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Click the Export button or icon (it’s the one in the image).
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Choose the date range you want for the report. You can also pick custom dates.
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Hit ‘Export,’ and your file will be generated and automatically downloaded.
