Difference between "void" and "refunds"
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Voids – If a transaction has been completed but you wish to return funds to the customer before settlement (e.g. the same day as purchase), you should process a Void.
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Refunds – Terminals do not currently support refunds once funds have settled. In these cases, refunds must be processed through the Atoa Web Dashboard.
Voiding a Card Payment
On the Terminal
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Swipe left from the right-hand side of the terminal screen and select Void from the menu.
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Enter your merchant passcode (the default passcode at setup is "9299". We advise you to update your passcode).
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Select the transaction from the queue and tap Void.
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The terminal will automatically print a receipt confirming that the transaction has been voided.
On the Web Dashboard
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Sign in to the Atoa Dashboard and go to the Payments tab.
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Find and select the relevant transaction.
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Click Refund.
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Enter the amount and click Approve.
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The transaction will be voided automatically 30 minutes later.
Refunding a card transaction
Card payments made via terminal, payment links, or QR stands can only be refunded through the Atoa Business mobile app or Atoa Web Dashboard.
Steps:
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Sign in to the Atoa Dashboard.
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Go to the Payments tab.
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Select the relevant transaction.
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Click Refund and enter the refund amount (full or partial).
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(Optional) Add a comment for reference.
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Click Submit to confirm the refund request.
Important Notes:
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Refunds are submitted 30 minutes after request (in case you make a mistake)
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During this window, you can cancel the refund by selecting the applicable transaction and clicking "Cancel Refund"