Pay by Bank payments cannot be charged back. Each payment is authorised directly in the customer’s banking app using Face ID, fingerprint or passcode, which means the bank verifies the transaction in real time. This makes Pay by Bank highly secure and protects your business from chargeback-related losses.
What about chargebacks for card payments?
For card transactions, standard card-scheme rules apply. This means customers may raise a dispute with their card issuer. If this happens, we’ll notify you and guide you through the process.
How should disputes be handled?
We encourage merchants and customers to resolve payment-related issues through clear communication wherever possible.