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Can I refund customers who paid using Atoa?

Last updated on Apr 09, 2024

Yes! The business owner can refund any payment made using Atoa.

To refund a customer, find the original payment on the Atoa transaction page. Select "Refund" at the bottom of the screen, input the customer's bank account number, and sort code. The business owner then sends a refund using Atoa's standard payment flow.

You can give customers either a partial or full refund.

We don't charge for refunds, and the customer will typically receive the funds back in seconds.