This article is for businesses using Atoa Instant Settlement. For customers using Atoa Payouts (End of Day Settlement) please click here.
To refund a customer with Atoa, just follow these simple steps:
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Go to the ‘Payments’ section on your Atoa dashboard or in the Atoa Business app.
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Click on the payment you want to refund.
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At the bottom of the payment details, tap the ‘Refund Amount’ button.
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You’ll have the option to make a full or partial refund. You can process the refund using Atoa or through your bank app.
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Enter the customer's bank account number and sort code, then hit ‘Continue.’
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Double-check your refund information, and you’re all set!
Can employees issue a refund?
Yes, they can. However, not all employees have this ability by default. You’ll need to assign role permissions by creating a custom role for your staff.
To do this, you’ll need to upgrade from your Basic plan to either the Growth or Advanced add-on.
Can I make a refund through the Atoa dashboard?
Absolutely! You can issue refunds through both the Atoa Business app and the dashboard.
Can I cancel a refund once it’s processed?
Unfortunately, no. Once a refund is processed, it cannot be cancelled.