Declined payments are rare, but we understand it can be inconvenient for you. Read on to find out how this can be resolved.
Why was my customer's payment declined?
While it's uncommon, sometimes a customer's bank might block a payment through Atoa. This is outside our control, but it could be due to a few reasons:
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Need for verification: The bank might need the customer to confirm the payment.
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Technical issues: The customer's banking app might be down or having problems.
What should I do next?
Ask your customer to contact their bank directly. They'll be able to figure out why the payment was declined and how to fix it.
Declined payments are rare, but if it happens, it's usually something your customer can sort out with their bank.