Authorised Push Payment (APP) Fraud
You may have been impacted by Authorised Push Payment (APP) fraud.
This is where a malicious party tricks someone into purchasing goods which don't exist or are never received. Alternatively, a fraudster can also impersonate bank staff to get someone to transfer funds out of their bank account and into that of a fraudster.
Each Atoa payment is effectively a bank transfer, approved by you, and processed by your Bank directly to the Recipient’s Bank account so you will need to make contact with your Bank if you are facing issues with a particular payment.
Atoa advises customers not to pay sellers they don't know and to avoid purchasing items via third-party marketplaces. Customers paying remotely must confirm they know and trust the merchant before approving payment.
Contact your Bank immediately
You should contact your Bank immediately to raise your concern. They will take all relevant information from you and investigate the matter .
You can learn more about your rights via the Payment Services Regulator website.
Let Atoa know
Please also reach out to Atoa’s Care Team via Live Chat or email and provide us with some details on the transaction in question so we can investigate the matter.
-
Date/Time of Transaction
-
Transaction Reference Number (if available)
-
Transaction Amount
-
Name of Merchant
-
Your Name and Contact Details
This will allow us to investigate the Merchant in question and if necessary, suspend them from our services.