Troubleshooting Your Card Machine
1. Check the Basics
💡 95% of card machines issues can be resolved by following these two steps.
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Wi-Fi Signal: Ensure your terminal is connected to a strong and stable Wi-Fi network.
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Restart Device: Hold down the power button to restart the terminal.
2. Reach Out to Us
If the issue persists, please contact the Atoa Support Team:
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Live Chat: Tap the chat icon on the bottom right of this screen.
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Email: hello@paywithatoa.co.uk
3. Information We’ll Need
To help resolve the issue quickly, please provide:
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Your Business Name
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Your Terminal Serial Number (10-digit "S/N" code on the back of the device)
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A description of the error (what you expected vs. what actually happened)
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How long the issue has been occurring
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Your phone number (so we can call you if needed)
4. Remote Assistance
Our systems allow us to remotely check and diagnose your terminal. Your PAX A920 Pro has a 12-month limited warranty (which excludes loss and accidental damage).