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Signup and onboarding

Navdeep Yadav Conor Deery
By Navdeep Yadav and 2 others
3 articles

How do I register for an Atoa Business account?

It’s really easy to register with Atoa, and we are free from sneaky contracts and hidden fees. Download the Atoa Business app from your device's app store and sign up using your personal and business details. Then, link your business bank account to receive instant payments. Set up a direct debit for billing, upload a photo ID, and provide proof of business address. After our verification checks, your account will be approved so you can start accepting payments. Apple App Store: https://apps.apple.com/gb/app/atoa-merchant/id1620667507 Google Play Store: https://play.google.com/store/apps/details?id=com.atoa.merchant&gl=GB&pli=1 Dashboard sign-up: https://dashboard.paywithatoa.co.uk/sign-up/ To gain full access, you will need to verify your account using the Atoa Business app. You need to provide: - Photo ID (passport, UK driver's licence) - Proof of Business Address (utility bill, bank statement, phone bill, council tax bill, or tax document) - Selfie of yourself (to match the photo ID) When verifying your business, please read the instructions carefully to submit the correct documents in a format we can accept. All documents need to be original and fully visible, showing all four corners. Atoa may request additional documentation for account verification purposes. We perform KYC and AML checks on every business that registers to keep our platform secure and compliant. If you are still struggling and need help verifying your Atoa Business account, please email us at onboarding@paywithatoa.co.uk or hello@paywithatoa.co.uk. We understand that sometimes, the verification process can be challenging. But we're here to help. If you need any help verifying your business, please get in touch with us at onboarding@paywithatoa.co.uk. We're committed to providing a smooth and secure registration process for your business on Atoa.

Last updated on Mar 26, 2024

I've been asked to re-verify my account, why? (Re-KYC)

I've been asked by Atoa to re-verify my account, why? Atoa often requests merchants to re-verify their account details as part of our continuous efforts to protect our merchants and consumers. We'll typically notify you via Email and Push Notification and give you 30-days to complete the process. This usually only takes about 3-4 minutes for a business owner to complete and helps us keep Atoa safe for everyone. While completing your account verification you'll be limited to accepting upto £100 in aggregate. What does re-verifying my account mean? Simply put, we need you to verify that the details we have on your are up to date and you have to share with us your Photo ID (Passport or UK Drivers License) and a recent Business Proof of Address (such as a Bank Statement, Utility Bill, Council Tax Bill, Phone Bill, etc) dated in the last 90 days. You can upload these documents by visiting the Atoa Business app on your phone or by logging into your Atoa web dashboard on your computer. What happens if I don't verify my account? For privacy and security reasons, we’ll close your Atoa account within 30 days of you being requested to complete account verification. I have a question about re-verifying my account information If you have any questions while completing your account verification please feel free to reach out to our Onboarding Team at onboarding@paywithatoa.co.uk. You can also reach out to our UK-based Care Team by emailing hello@paywithatoa.co.uk or messaging us via Live Chat on our website.

Last updated on Jun 10, 2024