The moment a customer pays, the clock starts. Here's exactly when you can expect the money in your account, depending on how they paid.
When does the money reach my account?
It depends on how your customer paid. Here's a quick overview:
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Pay by Bank – Instant for small businesses / Next working day for larger businesses (approx. 3 AM)
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Visa / Mastercard – 2 working days (T+2)
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American Express – 3 working days (T+3)
Card settlement times exclude weekends and public holidays. Pay by Bank settles every day.
How does Pay by Bank settlement work?
For most small businesses, Pay by Bank payments settle instantly. The money arrives in your account the moment the customer pays.
For larger businesses, payments are consolidated and paid out the next working day.
How does card settlement work?
Visa and Mastercard payments typically settle within 2 working days. American Express payments settle within 3 working days. Weekends and public holidays are not counted as working days, so settlements may take a little longer over the weekend and bank holiday periods.
When does Atoa charge its fees?
It depends on how your customer paid:
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Pay by Bank – Fees are charged once a month via Direct Debit. You receive 100% of the payment from the customer upfront, and the fee is collected separately at the end of the month.
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Card payments – Fees are deducted daily from your settlement amount. The amount that lands in your account each day is your total card takings minus the card transaction fees.
For full details on how billing works, see How does billing work?
Do I need to manually reconcile payments?
No. Every payment syncs automatically, so your records are always up to date. One less thing to think about.
If you have any questions about a settlement or payment, contact us at hello@paywithatoa.co.uk.