Features

We're more than just payments. Find out what else Atoa can do.

By Natalie Davies and 1 other

• 5 articles

How to get more Google reviews with Atoa

What is the Google Reviews feature? Atoa asks customers to leave a review after they pay, securing more 5-star reviews for your business so it appears higher in search and attracts new customers. We’ll hold low ratings back and show them in your dashboard, so you can respond to customers privately. Do I need to pay extra for this feature? The Google Reviews feature is exclusive to Growth and Advanced Add-ons users. Once you upgrade from the Basic plan, Atoa will ask customers to leave a rating out of 5 and some feedback after they pay. 4 and 5-star reviews are automatically published on your connected Google Business Profile. Any feedback rated 3 stars or under stays private so you can address it directly for a better outcome or solution. How soon do 4 and 5-star reviews show on my Google profile? Positive reviews collected on Atoa are usually posted on your Google Business Profile within 1 to 2 days. Can I turn Google Reviews off? You can switch the Google Reviews feature off whenever you like. Our monthly Growth and Advanced Add-ons can also be cancelled anytime.

Last updated on Sep 20, 2024

How to collect tips on Atoa

Everyone loves a tip! As a business owner, you can increase your takings by 5-10% by collecting them when you accept payments with Atoa. Why you should choose Atoa for tips Unlike other providers, we don't charge fees for tips – you keep it all. Transparent pricing – only a max 0.7% fee billed monthly on successful transactions with no hidden costs. How to start collecting tips on Atoa If you're ready to get a little extra with every payment, follow this simple three-step process to start collecting tips. Step 1: Switch tips on Open your Atoa app and tap 'Tips' on the homepage. Slide the 'Allow Tips' toggle on, then tap 'Enable'. It's that easy! Step 2: Set tip preferences Looking for suggested tip amounts? Use 'Quick Tips'. You can customise the values. Do you prefer customers to choose how much they leave? Toggle on 'Allow Custom Tip'. Don't forget to press the "Save Changes" button when you're done. Step 3: Check your tip history Under 'Tips' on the homepage, see your daily total. Tap the arrow to view tips for each payment. 🔥 Hot tip: Make sure you add any members of staff who take payments as cashiers or supervisors on the Atoa app to increase your chances of hitting the big tip jackpot! Find out how to collect tips on our blog.

Last updated on Oct 29, 2024

How to add and manage employees on Atoa

There are three ways for your employees to be added to your Atoa account. 1. Employees can scan the QR code on the app 2. Employees can scan the back of your in-store QR stand 3. Add employees manually on the Atoa business app or your dashboard Let us take you through each of these processes. 1. Employees can scan the QR code on the app - Go to the Atoa Business app homepage. - Tap the ‘Staff' tab. - Click ‘Add Staff’ and select ‘Show QR Code.’ thumbnail_image - Ask your staff to scan the same QR code.Add employees by scanning the QR code - They will be asked to enter their details. 2. Employees can scan the back of your in-store QR stand - Have your employee scan the back of your QR stand. - They will enter their name, number or email. - The business owner or a supervisor needs to approve the request. 3. Add employees manually on the Atoa business app or your dashboard - Tap the 'Staff' tab. - Select 'Add Staff. - Manually enter the employee's information. - Hit 'Done' and that's it. How to approve employee requests When employees add their details on Atoa, a request will be sent to you for approval. These employee requests will appear on your ‘Staff’ page. Click on the ‘Requests’ tab to accept or decline. Set access levels Choose "cashier" (payments only) or "supervisor" (payments and management). You can also set custom roles with our Add-ons. staff request screen How to delete staff on Atoa? Need to remove a team member? You can do this easily through the Atoa business app or your dashboard. Here’s how: - Select the staff member you want to remove. - Click on the delete icon in the top right corner. - Hit ‘Confirm’ to complete the deletion. And that’s it! Your team is now updated.

Last updated on Oct 30, 2024

How do bulk payment links work?

What is the bulk payment link feature? Atoa's bulk payment link feature helps you save time by sending multiple payment links simultaneously. How do I send bulk payments? - Head over to the Links button on the left of your Atoa dashboard select the Bulk Payments tab. - Download the sample Excel template (.xlsx or .csv format) and clear the values in the first three columns - payment amount, phone numbers and notes. - Replace the dummy data with your customer and payment details. You can set custom fields as optional or mandatory to match your needs. - If you have multiple locations, enter each specific name in the location column for accurate payments. For single locations, just use the default option for all location cells. - Go to the bulk payment link section on your dashboard and upload the completed file. The system will process it and check for any errors. - You will get a message if the file has errors or if it is good to go. - In case there are issues—like invalid phone numbers or payment amounts that don’t fit the range—don’t worry! You can download the file again and fix it quickly. - Once everything looks good, send out the payment links. - You can track payment statuses and send reminders for any pending payments right from the Atoa Dashboard. Remember, you can send a maximum of 100 payment links at a time. FAQs What if I need to send more than 100 messages at once? If you need to increase the limit, you can contact our support team. We will process your file and send payment links to all the phone numbers you’ve provided by SMS. Is this feature available on the Basic plan? You can access this feature by upgrading to our Advanced Add-on. Find out about the other features you can unlock with this plan on our pricing page. What does the Excel template include? The template includes sample details to guide you. It includes columns for payment link amount, mobile number, notes (options), and location name. What are the benefits of this feature? Time-saving: Say goodbye to the hassle of creating individual links for each transaction. More time for what really matters. Customisations: Set up flexible custom fields to fit your business needs perfectly. Improved tracking: Enjoy better management and reconciliation of payments for a smoother experience.

Last updated on Nov 19, 2024

How to create a custom role for your staff?

Sometimes, our standard roles like cashier and supervisor don’t match what your staff needs. That’s why we’ve made it easy for you to create custom roles. Let’s walk through how to set this up: - Open your Atoa business app or dashboard. - Select on 'Staff' button on the left menu and choose the 'Roles' tab. - Click on the 'Create Role' button. - Enter the name for the new role and assign the relevant permissions. - Hit 'Create Role' and your custom role is live. - Head over to the 'Staff' tab once again and click 'Add Staff.' - Add your employee’s details manually. Click on the 'Select Employee Role' drop-down and choose the custom role you just created. - Hit 'Add Staff,' and you’re all set! Now you’ve got a custom role that fits perfectly with what your staff need to do their best work. Is the custom role feature available on the Basic plan? You can access this feature by upgrading to our Growth Add-on. If you want us to add this to your account, please contact us at hello@paywithatoa.co.uk to request access.

Last updated on Oct 30, 2024