Features

How to get more Google reviews with Atoa

What is the Google Reviews feature? Atoa asks customers to leave a review after they pay, securing more 5-star reviews for your business so it appears higher in search and attracts new customers. We’ll hold low ratings back and show them in your dashboard, so you can respond to customers privately. Do I need to pay extra for this feature? The Google Reviews feature is exclusive to Growth and Advanced Add-ons users. Once you upgrade from the Basic plan, Atoa will ask customers to leave a rating out of 5 and some feedback after they pay. 4 and 5-star reviews are automatically published on your connected Google Business Profile. Any feedback rated 3 stars or under stays private so you can address it directly for a better outcome or solution. How soon do 4 and 5-star reviews show on my Google profile? Positive reviews collected on Atoa are usually posted on your Google Business Profile within 1 to 2 days. Can I turn Google Reviews off? You can switch the Google Reviews feature off whenever you like. Our monthly Growth and Advanced Add-ons can also be cancelled anytime.

How to collect tips on Atoa

Everyone loves a tip! As a business owner, you can increase your takings by 5-10% by collecting them when you accept payments with Atoa. Why you should choose Atoa for tips Unlike other providers, we don't charge fees for tips – you keep it all. Transparent pricing – only a max 0.6% fee billed monthly on successful transactions with no hidden costs. How to start collecting tips on Atoa If you're ready to get a little extra with every payment, follow this simple three-step process to start collecting tips. Step 1: Switch tips on Open your Atoa app and tap 'Tips' on the homepage. Slide the 'Allow Tips' toggle on, then tap 'Enable'. It's that easy! Step 2: Set tip preferences Looking for suggested tip amounts? Use 'Quick Tips'. You can customise the values. Do you prefer customers to choose how much they leave? Toggle on 'Allow Custom Tip'. Don't forget to press the "Save Changes" button when you're done. Step 3: Check your tip history Under 'Tips' on the homepage, see your daily total. Tap the arrow to view tips for each payment. 🔥 Hot tip: Make sure you add any members of staff who take payments as cashiers or supervisors on the Atoa app to increase your chances of hitting the big tip jackpot! Find out how to collect tips on our blog.

How to add employees to Atoa

Why is adding your team to Atoa helpful? You can add your staff via the Atoa Business app to accept payments for you. Add employees by scanning the app 1. Go to the Atoa Business app homepage. 2. Tap the "Staff" tab. 3. Ask your staff to scan the same QR code. 4. They will be asked to enter their details. thumbnail_image Scan the back of your QR stand 1. Have your employee scan the back of your QR stand. 2. They will enter their name, number or email. 3. The business owner or a supervisor needs to approve the request. Add employees by scanning the app 1. Go to the Atoa Business app homepage. 2. Tap the "Staff" tab. 3. Ask your staff to scan the same QR code. 4. They will be asked to enter their details. Add employees by scanning the QR code Add employees manually 1. Tap the "Staff" tab. 2. Select "Add Employee." 3. Manually enter the employee's information. How to approve employee requests Any pending employee requests will appear on your app homepage. Tap to accept or decline. Set access levels Choose "cashier" (payments only) or "supervisor" (payments and management). You can also set custom roles with our Add-ons. staff request screen More details can be found on the Atoa blog.

How bulk payment links work

What is the bulk payment link feature? Atoa's bulk payment link feature helps you save time by sending multiple payment links simultaneously. How do I send bulk payments? - Head over to the Links button on the left of your Atoa dashboard select the Bulk Payments tab. - Download the sample Excel template (.xlsx or .csv format) and clear the values in the first three columns - payment amount, phone numbers and notes. - Replace the dummy data with your customer and payment details. You can set custom fields as optional or mandatory to match your needs. - If you have multiple locations, enter each specific name in the location column for accurate payments. For single locations, just use the default option for all location cells. - Go to the bulk payment link section on your dashboard and upload the completed file. The system will process it and check for any errors. - You will get a message if the file has errors or if it is good to go. - In case there are issues—like invalid phone numbers or payment amounts that don’t fit the range—don’t worry! You can download the file again and fix it quickly. - Once everything looks good, send out the payment links. - You can track payment statuses and send reminders for any pending payments right from the Atoa Dashboard. Remember, you can send a maximum of 100 payment links at a time. What if I need to send over 100 messages at once? If you need to increase the limit, contact our support team. We will process your file and send payment links to all the phone numbers you’ve provided by SMS. Is this feature available on the Basic plan? You can access this feature by upgrading to our Advanced Add-on. Find out more under the Add-ons tab. What does the Excel template include? The template includes sample details to guide you. It includes columns for payment link amount, mobile number, notes (options), and location name. What are the benefits of this feature? Time-saving: Say goodbye to the hassle of creating individual links for each transaction. More time for what really matters. Customisation: Set up flexible custom fields to fit your business needs perfectly. Improved tracking: Enjoy better management and reconciliation of payments for a smoother experience.