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We're more than just payments. Find out what else Atoa can do.
By Anisha Suvarna and 1 other
6 articles

How can Google Reviews help my business with Atoa?

What is the Google Reviews feature? Atoa asks customers to leave a review after they pay, securing more 5-star reviews for your business so it appears higher in search and attracts new customers along the way. We’ll hold low ratings back and show them in your dashboard, so you can respond to customers privately. How do I connect my Atoa account to my Google Business Profile? Just click here for a quick guide on how to connect your Atoa account to your Google Business Profile. Do I need to pay extra for this feature? The Google Reviews feature is exclusive to Growth and Advanced Add-ons users. If you’re not a Growth or Advance Add-on user, simply upgrade from the Basic plan to get the most out of this feature. How soon do 4 and 5-star reviews show on my Google profile? Positive reviews collected on Atoa are usually posted on your Google Business Profile within 1 to 2 days. Can I turn Google Reviews off? You can switch the Google Reviews feature off whenever you like. This doesn’t mean you will cancel your monthly Add-ons. But if you wish to cancel our monthly Growth or Advanced Add-ons, you can always do so, anytime. What happens to low ratings received through Atoa? Reviews rated 4 stars and up are automatically published on your connected Google profile to boost your online reputation. Reviews below 3 stars are stored in your Atoa dashboard so you can fix issues with the customer directly. Can I respond to reviews left through Atoa? You can always reply to customer feedback from your Atoa dashboard. This way, you can interact with your customers and show that you value their opinions. Will my reviews make a difference to my search ranking on Google? Positive reviews can improve your visibility online and help attract new customers. This builds a strong digital presence for your business. What should I do if I encounter issues with the Google reviews feature? If you run into any problems or have questions about using the Google reviews feature, feel free to reach out for support at hello@paywithatoa.co.uk or message us on Live Chat. Is there a limit to the number of reviews I can collect through Atoa? Not at all! The more payments you accept through Atoa, the more reviews you can collect.

Last updated on Jan 13, 2025

How to add and manage employees on Atoa

There are three ways for your employees to be added to your Atoa account. 1. Employees can scan the QR code on the app 2. Employees can scan the back of your in-store QR stand 3. Add employees manually on the Atoa business app or your dashboard Let us take you through each of these processes. 1. Employees can scan the QR code on the app - Go to the Atoa Business app homepage. - Tap the ‘Staff' tab. - Click ‘Add Staff’ and select ‘Show QR Code.’ thumbnail_image - Ask your staff to scan the same QR code.Add employees by scanning the QR code - They will be asked to enter their details. 2. Employees can scan the back of your in-store QR stand - Have your employee scan the back of your QR stand. - They will enter their name, number or email. - The business owner or a supervisor needs to approve the request. 3. Add employees manually on the Atoa business app or your dashboard - Tap the 'Staff' tab. - Select 'Add Staff. - Manually enter the employee's information. - Hit 'Done' and that's it. How to approve employee requests When employees add their details on Atoa, a request will be sent to you for approval. These employee requests will appear on your ‘Staff’ page. Click on the ‘Requests’ tab to accept or decline. Set access levels Choose "cashier" (payments only) or "supervisor" (payments and management). You can also set custom roles with our Add-ons. staff request screen How to delete staff on Atoa? Need to remove a team member? You can do this easily through the Atoa business app or your dashboard. Here’s how: - Select the staff member you want to remove. - Click on the delete icon in the top right corner. - Hit ‘Confirm’ to complete the deletion. And that’s it! Your team is now updated.

Last updated on Oct 30, 2024

How do bulk payment links work?

What is the bulk payment link feature? Atoa's bulk payment link feature helps you save time by sending multiple payment links simultaneously. How do I send bulk payments? - Head over to the Links button on the left of your Atoa dashboard select the Bulk Payments tab. - Download the sample Excel template (.xlsx or .csv format) and clear the values in the first three columns - payment amount, phone numbers and notes. - Replace the dummy data with your customer and payment details. You can set custom fields as optional or mandatory to match your needs. - If you have multiple locations, enter each specific name in the location column for accurate payments. For single locations, just use the default option for all location cells. - Go to the bulk payment link section on your dashboard and upload the completed file. The system will process it and check for any errors. - You will get a message if the file has errors or if it is good to go. - In case there are issues—like invalid phone numbers or payment amounts that don’t fit the range—don’t worry! You can download the file again and fix it quickly. - Once everything looks good, send out the payment links. - You can track payment statuses and send reminders for any pending payments right from the Atoa Dashboard. Remember, you can send a maximum of 100 payment links at a time. FAQs What if I need to send more than 100 messages at once? If you need to increase the limit, you can contact our support team. We will process your file and send payment links to all the phone numbers you’ve provided by SMS. Is this feature available on the Basic plan? You can access this feature by upgrading to our Advanced Add-on. Find out about the other features you can unlock with this plan on our pricing page. What does the Excel template include? The template includes sample details to guide you. It includes columns for payment link amount, mobile number, notes (options), and location name. What are the benefits of this feature? Time-saving: Say goodbye to the hassle of creating individual links for each transaction. More time for what really matters. Customisations: Set up flexible custom fields to fit your business needs perfectly. Improved tracking: Enjoy better management and reconciliation of payments for a smoother experience.

Last updated on Nov 19, 2024

How do I connect my Atoa account to my Google Profile?

The Google reviews feature is for Growth or Advance Add-on users. People trust businesses with good reviews—it shows you’re reliable. We’ve made it easy to help you boost your business ratings with our new Google reviews feature. Here’s how to get started: • Head to the ‘Add-ons’ tab on your dashboard. • Select ‘Google reviews.’ • Click on ‘Setup Google reviews.’ • Find your business on the Google tab and click ‘Confirm Location’ to connect your account to Atoa. If you have multiple locations, just switch the location in your Atoa account to connect it to its unique Google Business Profile. • Hit ‘Get started’ and that’s it. How do I connect my Google account with Atoa to reply and manage my reviews in real-time? To manage your reviews effectively, you have to first give Atoa access to your Google Business Profile. Here’s how you can do that: • On your Google reviews page, click on ‘Authorise Google Account. • Choose ‘Link Google Business Account’ and select the Google account linked to your Google Business Profile (not the one used for Atoa). If they’re the same, just continue with that account. • Give Atoa access by ticking the box and clicking ‘Continue.’ And you’re set. Now, every time someone pays, they’ll be prompted to leave a rating out of 5 and add a comment if they wish. FAQ Do I need to pay extra for this feature? The Google Reviews feature is exclusive to Growth and Advanced Add-ons users. If you’re not a Growth or Advance Add-on user, simply upgrade from the Basic plan to get the most out of this feature.

Last updated on Jan 13, 2025